Frequently Asked Questions (FAQs) – Ferkos Jewellery

Orders & Purchases

1. How do I place an order?
Browse our collections on ferkosjewellery.com, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

2. Can I modify or cancel my order after placing it?
Orders are processed quickly, so modifications or cancellations may not always be possible. Contact us immediately for assistance.

3. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.

Shipping & Delivery

4. What shipping options are available?
We offer standard and express shipping. Delivery times depend on your location and the shipping method selected.

5. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your delivery status.

6. What if my package is lost or delayed?
Please check the tracking information first. If the issue persists, contact us for further assistance.

Returns & Exchanges

7. What is your return policy?
We accept returns within 30 days of delivery for unused, undamaged items in their original packaging.

8. How do I initiate a return or exchange?
Visit our Returns Center on ferkosjewellery.com and follow the instructions. You’ll receive a return authorization and further steps.

9. Are refunds issued for sale items?
Only full-priced items are eligible for refunds. Sale items may be exchanged or returned for store credit.

Product Care & Services

10. How should I care for my jewellery?

  • Avoid contact with water, perfumes, and harsh chemicals.
  • Store pieces separately to prevent scratches.
  • Clean gently with a soft cloth.

11. Do you offer repairs or resizing?
Yes, we provide repair and resizing services for eligible items. Contact us for details.

Payments & Security

12. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options.

13. Is my payment information secure?
Absolutely. We use SSL encryption and trusted payment gateways to ensure your data is protected.

14. Can I pay in installments?
Yes, we offer flexible payment plans through select providers. Check the payment options at checkout.

Other Questions

15. Do you offer gift wrapping?
Yes! Select the gift-wrapping option at checkout for a beautifully packaged presentation.

16. How can I stay updated on new collections?
Subscribe to our newsletter or follow us on social media for the latest releases and exclusive offers.

17. Can I request a custom jewellery piece?
We currently offer a curated selection, but custom requests may be considered. Contact us for inquiries.

Need More Help?

For further assistance, explore our Help Center or reach out through our customer support channels.